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Terms of services

www.hawastv.com (“hereinafter referred to as “Site”) is a trading name of Al Hawas Art Media FZ-LLC, a company established under the laws of the Dubai Creative Clusters Authority, Dubai, UAE and having its registered address at Studio City Building, BS-02, Off. No. G01-02, PO Box 502527, Dubai, United Arab Emirates, (hereinafter referred to as “Company”).

PREAMBLE:
Whereas, the Site provides to any person accessing or viewing the services of the Site (hereinafter referred to as “Customer(s)”), an access to premium quality digital entertainment by providing an on-line digital subscription service that gives, upon the Customer(s) request, access to movies, sports, news and other content streamed over the internet on Customer(s) devices, including without limitation, tablet, mobile, laptop and other internet-connected devices (hereinafter referred to as “Service”).
Whereas, the Customer(s) is solely responsible for obtaining at his/her sole cost and expense for: (i) a broadband Internet connection and/or mobile Internet/data connection of sufficient speed to receive the Services; and (ii) hardware compatible with and capable of viewing our Services, including without limitation, a high-speed Internet connected computer or laptop, or a compatible mobile device.
Whereas, being allowed to access the Site, the Customer(s) enters into the terms and conditions set out under this User Agreement, hereinafter referred to as “Agreement”. Customer(s) agree to read this Agreement carefully before accessing or using the Site. By accessing, using, visiting or browsing the Site, the Customer(s) agree to be bound by the terms and conditions herein provided under this Agreement including any amendments made to this Agreement, Site or to the Services at any time thereafter. If the Customer(s) do not wish to be bound by this Agreement, he/she should not access the Site.

1. The Service
Customer(s) shall be having access to various entertainment services including enjoying music from the old to the latest one as favorable to the mood, watching movies in different languages, watching world-wide news, and all other Services.
Customer(s) shall be having the option at his/her free will to either select yearly pack, or, monthly pack, or, week pack, or a day pack, hereinafter referred to as “Pack”, which shall be providing access to movie on-demand and entertainment content along with all other Services. Each Pack has a different subscription fees which is fixed according to their duration, hereinafter referred to as “Subscription Fee”. Customer(s) can get the information about all the Packs currently active by visiting our Site and can add or reduce the Packs according to their personal use. Subject to the applicable Trial Period, if any, the Pack will be activated upon receiving the Subscription Fee applicable to them (hereinafter referred to as “Activation Date”).
All Packs have different duration. All Packs shall begin within 24 hours from the Activation Date. Unless sooner terminated by the Customer(s) pursuant to Clause 8, the Pack shall be renewed upon expiry of the duration (hereinafter referred to as “Renewable Date”), that is, the Packs if not terminated by Customer(s) prior to the Renewable Date, shall be automatically renewed for such duration as provided in the Pack. This shall continue for the upcoming durations unless terminated by the Customer(s) and Hawas TV holds no responsibility or liability towards any Customer(s) who didn’t notify us for termination. Customer(s) can terminate their Services by sending us an email or by calling us.

2. Third Party Services

In addition to our Services, our Site may contain link to multiple third party service providers or applications (Third Party Services). The Third Party Service providers shall be considered as independent from us, even if hired by us. This is because the Third Party Service providers are not owned and controlled by us, which makes them a separate entity. If any Customer(s) is interested in Third Party Services and decides to purchase services of the third party, he/she shall be bound by the terms of such Third Party Services or such other terms as amended from time to time. Neither we, nor our parent, associates, affiliates, employees or directors shall be responsible towards such Third Party Services and the Customer(s) will solely bear the responsibility for accessing or using any Third Party Services.

3. Sign up

For taking our Services, a Customer(s) may create a User Account by sign up with us directly or can take our Services through any third party telecommunication provider. If a Customer(s) is signing up with us, he/she shall be creating an account online by visiting our Site at www.hawastv.com. The details, including but not limited to, address, phone number and billing information given in the Subscriber Application Form (SAF) must be accurate and correct and shall be considered as final. By creating a user account with us or by accessing the Services through a telecommunications provider, Customer(s) give us the permission to access, store and use his/her information in relation to the use of the Service.
In consideration of Customer(s) use of Service of the Site and in order to create Customer(s) User Account, he/she agree to (i) comply with the rules (ii) provide accurate, complete and true information about himself as may be required on any SAF for accessing the Service and (iii) maintain and update, as applicable, his/her user account information with current and complete information. At our sole discretion, we may suspend or terminated users who violate these rules, or provide inaccurate, false or misrepresenting information and may be permanently banned from accessing any current or future Service through the Site.
As part of the user account, the Customer(s) will be responsible for creating and maintaining confidentiality of his/her user name and password. We urge Customer(s) to memorize their password or keep it in a secure place. The Customer(s) agree to (i) immediately notify us of any unauthorized use of his/her account, and (ii) ensure that he/she properly exit from account page at the completion of Services. Neither we, nor our parent, associates, affiliates, employees or directors will have any liability for any loss or damage arising from Customer(s) use of a user account, the Site or any Service or Customer(s) failure to comply with these requirements.

4. Eligibility
For accessing the Site and its Services, Customer(s) must be:
(a) At least eighteen (18) years of age or above to register and avail the Services of the Site;
(b)Competent of contract, entering, performing and adhering to the terms of this Agreement.

5. Accessibility
Currently, this Site and Services can only be accessible in the United Arab Emirates (Accessible Area). Customer(s) use of this Site and content outside the Accessible Area shall be at his/her own responsibility. Any claim of action arising due to prohibited use shall be dealt by the Customer(s) solely and we will hold no liability under it. We may immediately suspend or terminate Customer(s) access to the Site or Service if believed, in our sole discretion, that he/she is outside the Accessible Area. If in case, we expand our Accessible Area, same shall be amended in this Agreement immediately.

6. Trial Period.
Trial Period shall mean the video, audio, data, content and all other Services available through the Site, which we in our sole discretion, may makes available to the Customer(s) via the Internet without any charges or fee (Trial Period). The Trial Periods are applicable to the certain Packs only, details of which will be affixed with the Packs. Trial Period is only applicable to the Customer(s) who directly sign up with us and may be for 24 hours or three (3) days or more and is not applicable to Services provided by the Third Party Service providers. We may, at our sole and absolute discretion, add, delete, rearrange and/or change any such Services at any time, including without limitation, during the Trial Period.

Expiry of the Trial Period: Unless sooner terminated by the Customer(s) pursuant to Clause 8, after the expiry of the Trial Period, Packs will automatically renew on a monthly basis and a full Subscription Fees as applicable to the Packs will become immediately due for Customer(s) continued subscription and access to the Packs. If any Customer(s) does not wish to continue to use/access such Packs, than he/she must cancel his/her subscription to any of the Packs before the end of the Trial Period. Upon cancelling the Trial Period, Customer(s) will not be charged for any Subscription Fee thereafter.
Limitation on Trial Period: Trial Periods are limited to one Trial per new Customer(s) only. We therefore, reserve the right to take all necessary precautions and measure, including refusing any Customer(s), as we deem fit, in order to avoid the miss use of Trial Period beyond this limit.

7. Subscription Fees.

Notwithstanding any Trial period, Customer(s) shall be charged according to the Pack chosen by them as specified in the Services Page on the Site. Customer(s) agree to pay all Subscription Fees due for their monthly subscription to the Services. By subscribing to the Services or Packs, Customer(s) authorize us to deduct the Subscription Fees as and when it falls due, that is, at the start of the Services. Unless sooner terminated, Customer(s) acknowledge and agree that their Subscription will automatically renew for additional periods on or around each Renewal Date. We reserve the right to add/drop Services, and/or change the Pack rates as and when we deem fit. If there are any changes made in the Subscription Fees, the same shall be notified to the Customer(s) by posting an announcement on the Site and such shall become effective, and shall be deemed accepted by the Customer(s) 24 hours after the initial posting and shall apply immediately to all the future transactions. If any Customer(s) does not agree with any of such changes, he/she can terminate their use of the Services. The Subscription Fee is inclusive of VAT and/or sales tax as applicable in the accessible area of Services. Any other tax is the sole responsibility of the Customer(s).

8. Termination & Refund.

All sales of Services are final and there will be no refund or exchange permitted. The Customer(s) may cancel the subscription to the Packs or Services before 24 hours of the Renewal Date. Upon cancellation, we, within 24 hours, shall de-activate the Services and the Customer(s) shall not be charged further. If the Customer(s) fails to cancel the subscription before 24 hours of Renewal Date or cancels the subscription within last 24 hours, such cancellation shall not be applicable until the end of the billing cycle for the following month, that is to say, Packs will be renewed for another month.
In a case where a Customer(s) has successfully completed the payment of Subscription Fee on the Site, and money has been charged from his/her Credit card or bank account but a Pack has not delivered within 24 hours of completion of such transaction than the Customer(s) may complain us by sending us an email or posting us a message on the Contact Us page. In such a scenario, the Customer(s) will be entitled to a full refund. We request Customer(s) to include in the email the following details – the registered mobile number, Name, Recharge value, Transaction date and Order Number and we shall investigate the incident and if it is found that money was indeed charged to the Customer(s) card or bank account without delivery of the Packs then the Customer(s) will be refunded the money within 14 working days from the date of the receipt of email. But the Customer(s) should Contact Us within 7 Days. After 7 days there will be no refund.
9. Changes to the Service
We may, without prior notice and at our sole discretion, change, modify, discontinue, enhance, add or remove any Content, any part of the Site, or of the Service, or any provision of this Agreement, in whole or in part, at any time. We may stop providing the Service or any of the features of the Site or the Service, to the Customer(s) or to Users generally; or create usage limits for the Services.
We may assign or transfer our rights and duties under this Agreement to any party at any time without any notice to Customer(s).
The Site may amend its User Agreement at any time, at its sole discretion. Any changes will be posted to the Site and it is Customer(s) responsibility as a user to refer to the User Agreement before accessing the Services. Changes could be made by us after the first posting to the Site at any time, and such modifications shall be effective immediately upon posting of the amended User Agreement. Customer(s) agree to review this User Agreement from time to time for changes. Customer(s) continued use of the Site/Services after the posting of changes shows his/her binding acceptance to such changes in regards to terms of this User Agreement. If Customer(s) do not agree with any such changes, he/she should terminate the use of Services.

10. Usage.
Subject to the terms and conditions of this Agreement and the payment by the Customer(s) of all applicable Subscription Fees during the term of Pack, we grant to Customer(s) a non-exclusive, limited, non-transferable, freely revocable license to Stream the content made generally available on the Service in an Accessible Area solely for your personal use and as permitted by the features of the Service. You may use five (5) separate devices under your subscription to use and access the Service.

11. Limited Permission to Copy
The Customer(s) are permitted to print or download extracts from these pages only for their personal use. Any copies of these pages may only be used for subsequent viewing purpose for personal use. The Customer(s) will not, directly or indirectly, create a database in electronic or manual form by regularly or systematically downloading and storing all or any part of the pages from this Site. No part of the Site may be reproduced or transmitted to or stored in any other website, whether governmental or non-governmental. Prior to using any material published on the Site or any content of this page, a written approval should be obtained from us. Any violation of the terms of this Clause shall constitute violation of our Intellectual Property Rights.

12. Intellectual Property.

The Site contains Intellectual Property Rights (IPR) in all material presented on the Site. IPR covers patents, trademarks, service marks, copyrights, and any/all Intellectual Property Rights related thereto, whether registered and/or unregistered, including, but not limited to, Content, software, images, text, graphics, illustrations, logos, are all owned and/or controlled under license by its parent, licensors, affiliates, associates, content and technology providers. All such IPR is the property of Hawas TV and/or its parents, licensors, affiliates, associates or subsidiaries in the MENA region. The Marks may not be used without obtaining our express permission in writing. Customer(s) will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or contents of the Site.
Unless expressly permitted in writing by Hawas TV, the Customer’s shall not capture, copy, reproduce, perform, transfer, sell, license, modify, manipulate, create derivate works from or based upon, republish, upload, edit, transmit, publicly display, frame, link, distribute or exploit in whole or in part the Site, the Site content or Site code or otherwise use the Site, Site content on any other website.
If any Customer honestly believes that any Content appearing on the Site constitutes IPR infringement in any way, shape, or form, he/she may forward the information relating to such infringement. Any infringement of the IPR will be considered illegal and shall be vigorously defended and pursued to the fullest extent permitted by law. We reserve the right to terminate Customer(s) access to the Site or Service if we, in our sole discretion, believe that he/she is in violation of any software restrictions, or, any terms of this Agreement, or are in violation of the IPR of Hawas TV.

13. Roles and Responsibilities of Customer(s).

Customer(s) are responsible for protecting their password at all times. We hold no responsibility for any action resulted by misuse of Customer(s) password by any third parties. If the Customer(s) has reason to believe that his/her password has been compromised, than in such case, he/she should inform us as soon as possible. Accordingly, we may suspend, terminate, request the Customer(s) to change the password or take all other appropriate actions as we deem fit for this purpose.
The Customer(s) agree to use the Site and the Services in accordance with all applicable laws, rules and regulations of the country where he/she intent to use.
Customer(s) agree to be bound by our IPR as provided under Clause 12 and further agree not to archive, download, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use any information or content contained on the Site, except for personal use.
Customer(s) further agree not to cause damage, loss, or injury resulting from hacking, tampering or other un-authorized access or use of the Services or the information contained therein.
Customer(s) agree not to upload, post, e-mail, send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or equipment associated with the Service, including any software viruses or any other computer code, files or programs.
Customer(s) agree to provide true and correct information about their usernames or passwords, along with all other associated information. Customer(s) are solely responsible for protecting their personal information. Customer(s) further agree that in case their authorized device is sold, lost or stolen, he/she shall immediately deactivate that device. The Customer(s) understands that their failure to log out or deactivate their device may make other users to access the Service through Customer(s) account. Customer(s) will not use any fraudulent payment methods for subscribing to the Services.
In case of non-compliance of any terms of this Agreement, we reserve the right to immediately terminate Customer(s) access to the Service and without prejudice to any rights or remedies available to us at law we shall be entitled to retain any Subscription Fees paid or payable to us.

14. Hawas TV’s Right to cancel.

We reserve the right, at our discretion and without notice or compensation, to suspend, restrict or terminate Customer(s) use of the Services if: (i) there are reasonable grounds to believe that Customer(s) have breached the terms of this Agreement, (ii) if it is not reasonably avoidable due to technical or operational reasons which are beyond our reasonable control. (iii) for any other reason or with no reason.
Customer(s) understand and agree that Hawas TV may take any or more of these actions, in its sole discretion, immediately deactivate and/or delete any or all information about and concerning Customer(s) user account, including any registration information. Customer(s) understand and agree that we shall not have any liability towards any Customer(s) or any other person for termination of any Service and/or the removal of information concerning Customer(s) account.

15. Disclaimer of Warranties and Liabilities
Customer(s) acknowledge and agree that:

(a) the Site, Service, information, related features, software and content are provided to Customer(s) by us “WITH ALL FAULTS” AND “AS AVAILABLE” and without any guarantee, representation or warranty of any kind either express or implied;
(b) Hawas TV does not guarantee, represent or warrant that Customer(s) use of the Service will be uninterrupted, timely, secure or free from errors or that defect will be corrected; Hawas TV does not warrant or make any representations regarding the use or result of the use of the Site, Site content, Site code or software in terms of correctness, reliability, accuracy or otherwise. Customer(s), and not Hawas TV, assume the entire risk as to the quality and performance of the Site, Site content, Site code, Service and software.
(c) Any content viewed or downloaded from the Site or from the use of Services is downloaded by the Customer(s) at his own risk and the Customer(s) solely bears the responsibility for any damage caused to his/her computer or mobile or any other device connected or any loss of data caused by such download or use.
(d) Hawas TV, its subsidiaries, directors, employees, associates, affiliates or licensors will not be liable to Customer(s) for personal injury or any direct, indirect, special, incidental, punitive, consequential or exemplary damages of any kind, or any damages whatsoever arising in contract, tort or otherwise resulting from use of or inability to use the Site, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Site, its contents or associated services or due to any unavailability of the website or any part thereof or any contents or associated services or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
(e) The Service may present links to third party websites, ads or offers not owned or controlled by us. We are not responsible for these websites, ads or offers. Advertisers are responsible for ensuring that material submitted for inclusion on the Site complies with applicable International and National law. Hawas TV shall not be responsible for any advertiser’s claim, error, omission or inaccuracy in advertising material, and reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Customer(s) deal with such advertisers or promoters on their own accord and on their terms.
(f) Customer(s) represent and warrant that he/she has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. Customer(s) shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. We may terminate the registration of any user, and any content or information that is posted on the Site and/or prohibit any such Customer(s) from using or accessing the Service or the Site (or any portion, aspect or feature of the Service or the Site) for non-compliance to this Clause, at any time in its sole discretion, with or without notice. Some content on the Service may contain graphic violence, sexual content and mature themes. Please note therefore that such content may not be suitable for all Customer(s) and the Customer(s) shall be solely responsible for having access to such content.

16. Force Majeure
Hawas TV shall not be liable to any Customer(s) for any delay or non-performance of its respective obligations under this Agreement arising from any delay or non-performance beyond Hawas TV’s reasonable control, including any of the following: act of God, governmental act, war, fire, flood, explosion, publicly-declared period of mourning or civil commotion, labour dispute, or failure of facilities, networks, equipment or software, or any similar event, provided that Hawas TV uses its reasonable endeavours to limit the effect of that delay or non-performance.

17. Governing Law and Jurisdiction
This Agreement is governed by the laws of the United Arab Emirates and the Dubai Courts will have sole and exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement. The Customer(s) irrevocably consent to the jurisdiction of such courts and venue.

18. Indemnification
Customer(s) agree to indemnify, defend and hold Hawas TV, its affiliates, officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Site harmless from and against all losses, expenses, damages and costs including but not limited to attorneys’ fees, other expenses that arise directly or indirectly resulting out of or from Customer(s) breach of this Agreement, Customer(s) use of the Site or Services, Customer(s) violation of the undertaking, representation and covenants as mentioned under this Agreement, Customer(s) violation of any applicable law, rule or regulation.

19. Third Party Rights
The provisions of Clauses 15 (Disclaimer of Warranties and Liabilities), and Clause 18 (Indemnification) are for the benefit of Hawas TV and its officers, directors, employees, agents, licensors, affiliates, associates, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against Customer(s) on their own behalf.

20. Severability
If any provision of the terms and condition under this Agreement shall be held unlawful, void or for any reason unenforceable, then that particular provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions under this Agreement.
• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
• United Arab of Emirates is our country of domicile.
• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.
• We accept payments online AED and USD.
Please contact us with any questions regarding this

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