All sales of Services are final and there will be no refund or exchange permitted. The Customer(s) may cancel the subscription to the Packs or Services before 24 hours of the Renewal Date. Upon cancellation, we, within 24 hours, shall de-activate the Services and the Customer(s) shall not be charged further. If the Customer(s) fails to cancel the subscription before 24 hours of Renewal Date or cancels the subscription within last 24 hours, such cancellation shall not be applicable until the end of the billing cycle for the following month, that is to say, Packs will be renewed for another month.
In a case where a Customer(s) has successfully completed the payment of Subscription Fee on the Site, and money has been charged from his/her Credit card or bank account but a Pack has not delivered within 24 hours of completion of such transaction than the Customer(s) may complain us by sending us an email or posting us a message on the Contact Us page. In such a scenario, the Customer(s) will be entitled to a full refund. We request Customer(s) to include in the email the following details – the registered mobile number, Name, Recharge value, Transaction date and Order Number and we shall investigate the incident and if it is found that money was indeed charged to the Customer(s) card or bank account without delivery of the Packs then the Customer(s) will be refunded the money within 14 working days from the date of the receipt of email. But the Customer(s) should Contact Us within 7 Days. After 7 days there will be no refund.
Refunds will be done only through the Original Mode of Payment.